Innovation at Parloa.

A customer may interact with AI and human agents to resolve their issues. Every agent shapes your customer experience, but different standards make it hard to see what needs attention. Parloa Lens brings conversations handled by AI agents built on Parloa or any other platform, as well as by human agents into one observability layer. It allows you to apply the same standards for agent performance, quality and compliance consistently across your operation.

Manage your agents from the tools your teams already use. Parloa’s Agent Management API, SDK, CLI and MCP let engineers build, test and deploy agents straight from their code and release pipelines, while builders update them in plain language from assistants like Claude Code, Cursor and ChatGPT. Simulations and evaluations act as a release gate and every change is previewed and saved as a draft first - which keeps control built into every workflow.

Every launch of a new AI agent or use can’t stall on work that’s already been done. Parloa Marketplace lets you skip the repeated IT reviews, custom integrations, and flow redesigns. It combines pre-built system integrations (Connectors) and industry use-case specific Solutions from Parloa and partners (Solutions) in the platform where teams build and deploy agents. Teams adapt and share capabilities across regions and brands. With less repeatable manual work you get new agents and use cases live sooner.

Give your agents answers your business has verified. Parloa’s Knowledge Skill grounds responses in your company’s own indexed content, organized by brand, region or product line so agents reach the right information. You decide what happens when an answer isn’t available instead of leaving it to model improvisation, and you can create and update knowledge connections without code using MCP-based Agent Skills.

Personal AI agents are now contacting support on a customer’s behalf. Open protocols help them connect, authenticate, and authorize. But secure access doesn’t guarantee resolution: agents don’t know your internal processes, and you need to verify what the customer authorized. Parloa's Personal Agent Middleware helps turn requests handled by personal AI agents into reliable service. Working across personal-agent providers, protocols and backend systems, it applies your rules, controls permissions and guides tasks through to resolution. Your brand stays in control, with fewer integrations, checks on risky actions and a clear record of what happened.