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Platform – Parloa Lens
Know how AI agents perform, and uncover hidden opportunities.
Parloa Lens sees every conversation to provide observability into AI agent performance, quality, and compliance, while seeking new opportunities to grow loyalty.
Observability
Know when something's off, across every conversation.
Observability tracks and flags operational anomalies across every conversation in real time, routing them to the people who need to know.
Real-time metrics
View table-stakes performance metrics like AHT, response latency, accuracy and more in real-time.
Instant alerts
Alerts fire the moment a rule is triggered, linked to the conversation behind it.
Full conversation replay
Any conversation can be pulled up in full, so what an agent did and why is always verifiable.
Advanced Diagnostics
Know what went wrong, the moment it happens.
Advanced diagnostics evaluate every live conversation for performance and compliance, and behavioral metrics reveal what happened throughout, not just how it ended.
Instant detection
Scope violations, PII leaks, hallucinations, and failures are detected the moment they occur.
Consistent scoring
Tone, empathy, compliance, and sentiment are scored consistently across every interaction.
Custom evaluations
Custom evaluations calibrated to your business run live against real traffic from day one.
Relationship Score
Every conversation resolves to one clear CX score, so failure can't be masked elsewhere.
BI Export Hub
Plug into the reporting tools you already use.
BI Export Hub sends conversation and engagement data directly into the BI tools your team already trusts, with nothing extra to manage.
Direct BI export
Data exports directly into existing BI tools or in-house dashboards.
Always in sync
Teams work with data that's complete and current, in the same tools they already use.
Parloa Lens for all agents
Apply one evaluation standard across every agent
Extend Parloa Lens to AI agents on any platform as well as human agents.
Evaluate third-party AI agents
Bring conversations from AI agents on any platform into Lens to assess how the agents handle customer interactions.
Include human-agent conversations
Bring interactions handled by human agents into Lens and see aggregated insights across your service teams.
Use a consistent evaluation approach
Apply aligned standards across agent types to understand what’s happening throughout your operation.
How we built Parloa Lens
Behind the scenes of AI observability
Learn how Parloa Lens combines AI evaluation with human expertise to assess agent quality, behavior, and compliance.
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Trusted by leading brands.
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Explore the whole platform.
Safety, privacy, and control for the most regulated industries and markets.
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See what your AI agents are really doing.
A dashboard that only shows you what already happened isn't observability, it's a record. Parloa Lens gives you the full picture, in time to take action.