Voice infrastructure
Building telephony systems that handle real-time voice interactions, e.g., speech recognition, synthesis, latency optimization, and audio quality at scale.
Parloa Labs
Research that advances artificial intelligence for everyone
AI still leaves too many questions unanswered. At Parloa Labs, we open the black box to understand what today's systems are capable of and where they can go next.
Our research areas
We study the frontiers of voice and agentic AI and publish our work openly, share practical learnings, and give back to the broader community’s understanding of what makes conversations work.
Agent architecture
Designing AI agents that reason, plan, and execute complex tasks: model orchestration, multi-agent systems, and prompt engineering approaches.
Agent capabilities
Developing reusable skills for common scenarios, such as routing, authentication, knowledge retrieval, and integrations with backend systems.
Observability & optimization
Understanding agent behavior through analytics, simulations, evaluations, and continuous improvement based on production data.
Latest findings and discoveries
Insights
Quality shouldn't stop at the handoff
When an AI agent hands a call to a person, most QA splits one customer experience into two separate verdicts. Here’s how evaluating AI and human conversations together closes that gap, and how Parloa Lens brings both into one view.
Insights
Parloa’s blueprint for reliability in production
Reliable AI in healthcare starts with a strong foundation. Building Parloa’s integration with Epic taught us four pillars we now rely on to keep AI agents secure, predictable, and accountable in production.
Insights
How Parloa benchmarks models for enterprise AI agents
A higher overall score can hide a model’s failures in critical customer workflows. Learn more about how Parloa benchmarks models across individual use cases and turns the findings into practical guidance for builders.
Insights
Beyond authorization: Ensuring reliable service when personal AI agents are your customers
A customer’s personal AI agent can get through your door, but it doesn’t know your refund policy, your API sequence, or your risk limits. Parloa's Personal Agent Middleware lets you enforce the same rules on every request, whether a human or an AI agent starts it.
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Our Approach
We believe the best innovation happens at the intersection of theory and practice
Every day, Parloa’s AI agents handle millions of interactions across industries and languages. This gives us a unique vantage point to identify real challenges, test solutions at scale, and contribute meaningful findings back to the research community.